Technical and MEP operations
Preventive and breakdown maintenance for electrical systems, HVAC, plumbing, fire and life-safety, BMS and DG sets.
IFM - Sub-service A
Commercial Facility Management
End-to-end operations for commercial towers, IT parks, hospitals, retail centres and government buildings.
Operating overview
How this service runs.
Estates runs end-to-end facility operations for commercial assets: technical maintenance, soft services, security oversight and compliance reporting under a single operating plan led by one accountable site head.
- Avg. PPM compliance
- 98%+
- Average SLA adherence
- 97%+
- Documentation
- Monthly
Capabilities
Service catalogue.
Scoped per contract and aligned to the agreed operating plan.
Housekeeping and deep cleaning
Daily soft services, periodic deep cleans, facade cleaning and pantry operations against documented SOPs.
Security and front office
Manned guarding, access control, visitor management and helpdesk staffing integrated with on-site engineering.
Energy and asset management
Asset registers, consumption monitoring, energy benchmarking and structured cost-out programmes.
Fire, safety and compliance
Statutory inspections, mock drills, incident reporting and audit-ready documentation.
Landscaping, pest and waste
Horticulture, pest management and segregated waste handling aligned to local norms.
What Estates delivers
Contracted deliverables.
- Single accountable site lead with escalation matrix
- Documented SOPs, checklists and PPM calendars
- Monthly operations dashboard with SLAs and incidents
- Quarterly compliance and audit pack
- Mobilisation plan with 30 / 60 / 90-day milestones
Sector coverage
Where this service is deployed.
Commercial TowersIT ParksHospitalsRetail MallsIndustrial ParksGovernment Buildings
Work with Estates
Brief our proposals desk. Receive a written response within five working days.
Share the asset details, scope and timeline. Estates returns a written proposal covering mobilisation, governance, SLAs and commercials.