01
A single accountable site lead
Technical, soft services, security and statutory operations report into one named lead.
Integrated Facility Management
Integrated facility management for commercial and residential assets.
Estates runs technical maintenance, soft services, security oversight and statutory compliance under a single operating plan across India.
Operational scale
- sq ft
- 70.7M Facility area under management
- visitors
- 100,000+ People served on-site daily
- professionals
- 6,200+ Trained operations workforce
- response
- 24x7 On-site emergency operations
Scope of IFM at Estates
One operating model across two asset classes.
Estates IFM combines technical maintenance, soft services, security oversight and statutory compliance into a single operating plan, executed by one team under one site lead.
- Under management
- 70.7M sq ft
- SLA conformance
- 98.6%
- Response time
- 24x7
Sub-services
Commercial and residential operations.
IFM - Sub-service A
Commercial Facility Management
End-to-end operations for commercial towers, IT parks, hospitals, retail centres and government buildings.
- Technical and MEP operations
- Housekeeping and deep cleaning
- Security and front office
- Energy and asset management
IFM - Sub-service B
Residential Facility Management
Operations for societies, gated communities, high-rises and integrated townships, designed around resident experience.
- Township and society management
- Clubhouse and community operations
- Residential security
- Technical and utilities
How Estates runs IFM
Four commitments written into every IFM contract.
02
Operations against a documented plan
SOPs, PPM calendars, registers and incident logs are maintained on every site.
03
One operating standard
Commercial and residential sites run to the same Estates operating standard.
04
Compliance as a deliverable
Statutory filings and registers form part of the monthly deliverable.
Work with Estates
Brief our proposals desk on your IFM requirement.
Share asset details, scope and timeline. Estates returns an IFM proposal covering mobilisation, governance, SLAs and commercials.